Everything you need for world-class support
Comprehensive AI-powered tools designed to help you deliver exceptional customer experiences at scale.
AI Knowledge Base Generation
Automatically create and maintain comprehensive knowledge bases from your support tickets, documentation, and customer interactions.
- Auto-categorization of support content
- Smart content suggestions
- Continuous learning from interactions
- Version control and history tracking
Intelligent Reply Suggestions
Get context-aware, brand-consistent reply suggestions powered by advanced AI that understands your business.
- Context-aware responses
- Brand voice customization
- Multi-language support
- Confidence scoring
Multi-Channel Unified Support
Manage all customer interactions from email, chat, social media, and phone in one unified platform.
- Unified inbox across channels
- Consistent response quality
- Cross-channel analytics
- Automated channel routing
Real-Time Automation
Automate routine inquiries and intelligently route complex issues to the right team members.
- Instant auto-responses
- Smart ticket routing
- Priority detection
- Workload balancing
Enterprise-Grade Security
Bank-level encryption, compliance certifications, and advanced security features to protect your data.
- SOC 2 Type II certified
- GDPR & HIPAA compliant
- End-to-end encryption
- Role-based access control
Team Collaboration Tools
Built-in collaboration features to help your team work together seamlessly on customer issues.
- Internal notes and mentions
- Real-time co-editing
- Assignment and handoff
- Performance tracking
Advanced Analytics
Deep insights into support performance, customer satisfaction, and team productivity.
- Real-time dashboards
- Custom report builder
- CSAT & NPS tracking
- AI-powered insights
Powerful Search & Discovery
Lightning-fast search across all your support content with AI-powered relevance ranking.
- Natural language search
- Instant results
- Smart filters
- Search analytics
Multi-Language Support
Provide support in over 100 languages with automatic translation and localization.
- 100+ languages supported
- Auto-translation
- Cultural localization
- Language detection
Mobile-First Design
Fully responsive interface optimized for mobile devices so you can support customers anywhere.
- Native mobile apps
- Offline mode
- Push notifications
- Touch-optimized UI
24/7 AI Assistant
AI-powered assistant that works round the clock to help customers even when your team is offline.
- Always available
- Escalation to humans
- Learning from interactions
- Custom workflows
Quality Assurance
Built-in QA tools to maintain high standards and identify areas for improvement.
- Response quality scoring
- Automated reviews
- Compliance checking
- Performance benchmarks
Ready to get started?
Try SupportGen free for 14 days. No credit card required.