We're on a mission to transform customer support
SupportGen was founded with a simple belief: every customer deserves fast, accurate, and empathetic support. We're using AI to make that possible.
Our Story
Founded in 2023, SupportGen emerged from a frustration shared by support teams worldwide: the overwhelming volume of repetitive questions, inconsistent response quality, and the challenge of scaling support without sacrificing quality.
Our founders, experienced support leaders from companies like Zendesk and Intercom, recognized that AI could solve these problems—but only if designed thoughtfully, with human expertise at its core.
Today, SupportGen helps thousands of teams deliver exceptional support experiences. We're constantly innovating, guided by feedback from our customers and our vision of a world where every customer interaction is meaningful and efficient.
Our Values
Customer First
Every decision we make starts with how it will benefit our customers and their end users.
Empathy
We believe technology should enhance human connection, not replace it.
Innovation
We constantly push boundaries to deliver the most advanced AI support tools.
Collaboration
Great support is a team effort. We build tools that bring teams together.
By the Numbers
Join Our Team
We're always looking for talented people who share our passion for exceptional customer experiences.
View Open Positions →